Embroidered Products: We do not accept returns on embroidered products unless there is a defect.
Returning Damaged / Defective Items
In cases of damage or defect, the return process can often be expedited by providing a digital image of the damage or defect (along with a clear description of the problem) in an email to our customer support. In many cases, action (in the form of replacement, refund or account credit) can be taken as soon as substantiation of the claim has been provided by the customer.
If the damage / defect cannot be verified over the phone or via email contact, the item may be required to returned for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
We will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
We will not credit back for return shipping so its best to get a label from us.
How to Return an Item
Please contact Customer Service to request a return. You must make this request within 10 days of receiving the shipment.
- Be sure to specify the reason for the return request in your message and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color), account credit, or a refund.
WHAT TO EXPECT FOR THE RETURN PROCESS
If you have requested a refund, be advised that returning funds usually take 7 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
- Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
- Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
- Returning non-apparel items may only be swapped for a similar non-apparel item of equal or lesser value.